Knowledge and Insights

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Why A "Good" Tech Isn't Good Enough

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5 Characteristics of an Excellent Help Desk

It’s 4:45 on a Friday. You need to get that report printed for your boss. You hit print. Nothing. You make a frantic call to your help desk. The phone rings... and ring... The last thing you want when your computer is broken is the added hassle...

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Are Your Customers Happy?

If you're happy and you know it, clap your hands. (clap, clap)

Making our customers happy is a crucial part of our  Core Values at MotherG. It is not about just doing something nice or giving them short term satisfaction; it’s our main goal - our

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How to Achieve World-Class Customer Service

Transforming a company into a world-class, award- winning, thriving Managed Service Provider (MSP) is no easy task. I know that for sure, because I’ve been on the other side.

For the last 28 years I have worked at, owned, acquired and sold MSPs. I...

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