Feb 28, 2018 in IT support costs / By motherg

How to Calculate Your IT Support Cost

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Before you start to figure out how to plan and calculate your small business IT expenditures, it’s important to know the why behind it. Here’s the why:

  • Improved operational applications
  • Improved security
  • Lower costs for infrastructure
  • Greater IT availability
  • Migration to the Cloud
  • Keep up with the competition

With more IT support, your business will be able to integrate administrative and operational applications. The end result is better data flow, communication, and buffer security.

Cybercriminals go after small and mid-sized businesses, too. Cybercrime is on the uptick, and all businesses need greater security and data backup. Although migrating your system will require money, your business will wind up with lower annual infrastructure costs once you do it. Moving to the cloud will give your businesses more market share to compete with larger companies. Adding some beef to your IT budget will better position your small businesses on a local, regional and global basis. It makes your business scalable.

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IT support 24/7/365 is a big benefit for small and mid-sized companies. Up to 56 percent of companies with 100 or more employees ranked efficiency and reliability as the main reason for using a managed services provider for IT, according to CompTIA. Employees take vacations, and they like to go home to sleep at night. But IT emergencies can and often do happen outside of normal business hours. Managed services providers are staffed 24 hours a day, 7 days a week. You don’t have to worry about waking up your employee at 2 a.m. because the company website went offline or paying overtime during a holiday emergency. An IT partner can save you considerable money. 93 percent of organizations say their managed services provider met or exceeded their cost savings expectations.” Digital transformation isn’t just a buzzword anymore, and investing in IT support services is a part of it.

The Costs of IT Support Services

Figuring out how to calculate your IT support costs varies, and there are many different levels of support. As a small or mid-sized business owner, you need to determine what you need. Keep in mind that there are many different services from a managed service provider, such as full 24/7 tech support, addressing security and backup and setting up networks. You can also bring in tech support for your most important business applications, such as disaster recovery or backup functions.

Small business owners have free IT support resources at their disposal such as The Free Site, PC Pitstop and FreeDesktopSupport.com. However, most of the time it pays to have some kind of paid support from a vendor or managed service provides. This way, if something goes awry, you don’t have to scramble around figuring out who to call.

One option to keep IT support costs down is to use remote tech support resources. With this type of service, a technician can log into your system anywhere anytime to fix issues without having to go onsite.

Some small business owner turn to local IT support resources, as they trust a local IT person. Typically, a local IT person will take an active interest in the company and operations of the firm. Local IT firms are often staffed with knowledgeable people.

Some national IT support resources are even local like Geek Squad. Geek Squad offers 24/7 support, internet security, troubleshooting and tune-ups. You can even get software installed with an initial setup fee of $99.99.

Small and mid-sized companies can easily find affordable IT support services. And it’s well-worth the investment. To get some financial insight into the costs of your IT support, give us a call.

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