Telecommuting in the workplace has been around for decades in large organizations, and today through technology advances like; cloud computing, SaaS, and VoIP, it can be just as effective in small/medium sized organizations. Outside sales is one of the most common job functions suited for telecommuting.
Sales people usually have the required technology; laptop, phone, remote access, and spend the majority of their time in front of clients. Sales performance metrics are well known, easily managed by quota’s, and controlled by the “make it or get fired” mandate.
Inside sales has now evolved to become another job function ready for telecommuting in smaller organizations. These roles are phone centric with little collaboration needs or management control once trained.
Historically, larger organizations incorporated call center technology for inside sales teams that integrated database access, auto dialing, call recording, and centralized performance management.
Smaller organizations can now incorporate Software as a Service (SaaS) applications that provide cloud databases, integrated VoIP technology with “click to dial”, call recording, and automated performance management, Key Performance Indicators (KPI’s) and best practices templates.
4 benefits of a remote workforce
- Reduction of commuting time
- Increased productivity and working hours
- Lowering office space expenses
- Reducing energy consumption (save the planet)
At MotherG we use a SaaS application, (at a reasonable monthly cost), that opens the door for telecommuting with an inside sales workforce. These employees or contract employees could literally be anywhere in the English speaking world.
6 questions to consider
- Is the job function conducive for remote office work?
- Can it be remotely managed effectively?
- Do you have a written Remote Office Policy and does it detail what is a suitable home office environment? ie, secure separate room with a door, offsite child care , pets barking, etc.
- Who provides and pays for the necessary equipment? Laptops, phone/lines, internet connections, furniture, etc.
- What happens when the employee moves, leaves or is terminated?
- Is there a management checklist of all related policies and signed acknowledgement documents by the employee?
With the proper advance planning and technology all small/medium companies can take advantage of telecommuting.
Feel free to leave your comments below, we'd love to hear from you!