We have been writing about how organizations might not know what is really going on with their computer networks. Why? Because the problem is so pervasive. Technology is complex and easy to get wrong. The biggest issue plaguing managers and executives…How do you know you have problems?
The answer is not simple. And it usually requires a senior expert to answer it. But there are some telltale signs something is off. We provide these indicators as a few of the more important ones.
Virus Attacks. If you experience periodic viruses, it might indicate your support team is not keeping the underlying tools current or properly managed.
Downtime. Servers should not crash. If this is not the case, there are possible problems with the strategy for your systems, and the support subsystems that should keep it all working.
Slowness. Slowness is a big productivity and morale problem – costing organizations tens of thousands of dollars. If slowness is a complaint by more than a couple users, someone is not laying out plans very well, and explaining impact and benefits for leaders to make solid decisions.
Unplanned Purchases. There should be few surprises. If there are surprises, you might want to have a conversation with your technology leader.
Email problems. If you having issues with email, you need to evaluate the underlying technology and be sure the strategy fits your business needs.
Help Desk Slow. Lots of ticky-tacky problems indicate poor administration and management. Seemingly too few resources might be a by-product of lots of problems. Not a good sign either.
Server 2003 or XP Still Around. These operating systems are old, and about to become extinct by Microsoft. If you have these OS’s in place, and no one is begging to replace or upgrade, stake a red flag.
Increased IT Support Costs. Investment targets should remain fairly constant with minor increases year to year, if necessary. That said, if you see increases, large investment bumps, increased support costs internally or with your IT partner, there is a good chance that your long-term goals are not being addressed with short term remediation and solutions.
Any one or a combo of these could spell problems. Ignore them at great peril.