Seems like most Managed Services providers are talking about RMM and use different software tools to make this happen. This is a perfect example of a tool that is in both the client and the support provider’s best interest. The tools are basically very similar but how they are deployed, and the process used to manage the environment vary greatly. Here are the basic reasons a small and mid-sized business should require remote monitoring & management;
1. Proactive Support:
Without a system monitoring tool, there isn’t a proactive process. This would revert back to the old break-fix mentality, ie, call us when there is a problem, or using LogMeIn for remote access. By actively monitoring system states, like disk drives that are reporting errors, many problems can be predicted and resolved quickly before they erupt into major downtime.
2. Patch Management Processes:
We all know that manual processes sometimes are forgotten or are left for interpretation and modification. What about the vacation schedule or backup for the primary engineer responsible for weekly Windows patch updates? An automated process can eliminate human error and still provide the quality control for specific client environments. We have audited many prospective client systems where the RMM tool wasn’t set up properly or completely for the patching process.
3. Emergency Alerting:
The classic example is the disk space threshold alert on an Exchange server. If your email server is under an attack and the database is filling up in the middle of the night from log files, wouldn’t you like to have that issue resolved before you find out the server crashed in the morning? Or if a storm has knocked your power out, wouldn’t an orderly shutdown prior to the UPS battery running out be preferable?
4. Workstation Productivity:
Doesn’t it seem like our computers seem slow down over time? This doesn’t have to be the case, but it does require some regular maintenance. Many of the end user tools are free but they have to be run on a consistent basis. Who remembers to do that every week? Defrag the disk, delete temporary files, run malware scans, update virus definition files, etc, etc, an automated weekly best practice process is an ideal solution.
5. Backup Monitoring:
What’s more important for “Piece of Mind” than knowing your backups are constantly being monitored with error alerting to your service provider for resolution. Let’s face it, computers are electro-mechanical devices that do experience breakdowns. Back up routines can be complex, they have to be expertly configured and monitored on a daily basis.
Your Computer Network support should be based on a solid framework of monitoring and management systems—and it’s remote if you outsource that support.