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5 Things A World-Class Managed Service Provider Must Have

More and more small and midsize businesses are turning to managed service providers to manage and maintain their network and systems infrastructure. If you search for “IT managed services provider Chicago” you have pages of search results to...

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More and more small and midsize businesses are turning to managed service providers to manage and maintain their network and systems infrastructure. If you search for “IT managed services provider Chicago” you have pages of search results to browse, compare and talk to. 38 pages in fact!

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When Should You Plan for Technology?

plan

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Cognitive Shift in Thinking: 4 Tips to get the Ideas Rolling

thinking

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The 3rd Core: Data Technology is Essential Element to Business

3rd

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5 Unique Gifts For The Biggest 'Star Wars' Fan You Know

‘Star Wars’ fans are getting ready for the release of “The Force Awakens,” which means it’s also the perfect time to find a unique gift for the biggest Star Wars geek in your life!

holiday‘Star Wars’ fans are getting ready for the release of “The Force Awakens,” which means it’s also the perfect time to find a unique gift for the biggest Star Wars geek in your life!

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MotherG Presented with Elite Award for Best of the Best Small Business Category

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Technology is a Tool, Make Sure Your Partner Isn’t!

Most people don’t intentionally have a partner that they do not respect or think is doing a poor job for them. But you’d be shocked how many organizations we visit that are receiving poor technology advice and support – without really knowing it....

Most people don’t intentionally have a partner that they do not respect or think is doing a poor job for them. But you’d be shocked how many organizations we visit that are receiving poor technology advice and support – without really knowing it. And for any business that has the challenges of competition, tight budgets, and increasing market share, you cannot afford to have any non-performing assets – like sub-standard technology. Like a lot of problems – how do you know? Here are a few warning signs that your partner is not doing as much as they should: • No technology Plan. Every business needs a budget and plan to map technology to your business needs. If you don’t, it’s a good indication your partner is not helping your organization leverage the scarce technology dollars and innovation your deserve. • No Asset Plans. Still have XP or Vista? PC’s older than 4 years with no plans to replace? If so, you are experiencing problems and incurring costs that could be better spent giving your users computers that help – not hinder – their job performance. • Employee Complaints. If your users are complaining, and you did not plan for this problem – then someone is not doing the deeper problem analysis to detect and correct chronic network or system problems. • Spam or Virus attacks. Spam should be less than 5 per day. Viruses rare if ever. If you have more than a couple virus attacks a year, or voluminous spam, poor management is present. • Server Room looks like a spaghetti factory. Enough said. The adage of “Where there’s smoke, there’s usually fire!” applies very well here. If you sense that your systems are not as solid as you would expect, give MotherG a call. We help you identify if in fact there is a problem, and what you can do about it. Knowing is better than false hope.

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Are Your Customers Happy?

If you're happy and you know it, clap your hands. (clap, clap)

Making our customers happy is a crucial part of our  Core Values at MotherG. It is not about just doing something nice or giving them short term satisfaction; it’s our main goal - our

If you're happy and you know it, clap your hands. (clap, clap)

Making our customers happy is a crucial part of our  Core Values at MotherG. It is not about just doing something nice or giving them short term satisfaction; it’s our main goal - our number one priority! We place such a significance on our customers’ happiness that we ask them about it at the completion of every service ticket. "How likely is it that you would recommend MotherG to a friend or colleague?"  This question gives us our Net Promoter Score (NPS).

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How To Create A Strong Company Culture

Performance Excellence

Wouldn’t it be nice if everyone on your team just did what was needed, with the highest quality and most conscientious attitude, meeting/exceeding customer, vendor and co-worker expectations – every time?  And they did it...

Performance Excellence

Wouldn’t it be nice if everyone on your team just did what was needed, with the highest quality and most conscientious attitude, meeting/exceeding customer, vendor and co-worker expectations – every time?  And they did it because they wanted to?

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How Strong Culture Can Empower Employees To Do The Right Thing

The culture of your MSP can affect your bottom line

Mitigating risks for unplanned downtime should be one of the main functions of an IT department or a Managed Service Provider (MSP). A proactive IT department or MSP will implement reliable...

The culture of your MSP can affect your bottom line

Mitigating risks for unplanned downtime should be one of the main functions of an IT department or a Managed Service Provider (MSP). A proactive IT department or MSP will implement reliable backups, provide fail-over and redundancy to critical network and server infrastructure in order to minimize the impact of unplanned downtime.

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