Knowledge and Insights

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Feb 24, 2017 in MSP

What Is The Channel Company's Managed Service Provider 500 And Why Is It Important?

MotherG is proud to announce that CRN®, a brand of The Channel Company, has named MotherG to its 2017 Managed Service Provider (MSP) 500 list in the “Pioneer 250” category!

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MotherG is proud to announce that CRN®, a brand of The Channel Company, has named MotherG to its 2017 Managed Service Provider (MSP) 500 list in the “Pioneer 250” category!

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How to Achieve World-Class Customer Service

Transforming a company into a world-class, award- winning, thriving Managed Service Provider (MSP) is no easy task. I know that for sure, because I’ve been on the other side.

For the last 28 years I have worked at, owned, acquired and sold MSPs. I...

Transforming a company into a world-class, award- winning, thriving Managed Service Provider (MSP) is no easy task. I know that for sure, because I’ve been on the other side.

For the last 28 years I have worked at, owned, acquired and sold MSPs. I opened my Systems Integration Company in 1994 before Managed Services was thought of in the IT industry. At that time outsourcing business IT functions was a concept that only the largest corporations adopted. This is partially because the technology was not in place to perform the remote functions and monitoring that are core to the MSP industry.

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Best In Class MSP: What's The Secret?

We have done hundreds of network assessments at different SMB companies over several years. The vast majority have some issue with their back-ups of critical data. Most of the time, the issues involve specific components of their data not being...

We have done hundreds of network assessments at different SMB companies over several years. The vast majority have some issue with their back-ups of critical data. Most of the time, the issues involve specific components of their data not being backed up, other times the backups are failing or wrought with errors. And, almost all of the time the companies or the IT folks are unaware of the situation. MotherG’s own experience of detecting failed backup for prospective clients is a staggering 60-70%

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What is a “Best-In-Class” MSP?

When you hire a specialist for your IT needs, what do they do for you?  Do they provide reactive support when you have an issue or something doesn’t work right? Perhaps adding a new laptop or workstation for your office, a new printer, maybe a...

When you hire a specialist for your IT needs, what do they do for you?  Do they provide reactive support when you have an issue or something doesn’t work right? Perhaps adding a new laptop or workstation for your office, a new printer, maybe a new server?  Do they provide ongoing proactive support?  Anti-virus, patch management, what’s included in their offering?  Is it a flat rate, fixed fee plan that is all-inclusive?   Do they provide CIO level strategic advice?   Is it included on a regular basis?  Do you get a technology roadmap that timeframes investments and their business impact?  All good questions and a lot of decision points from which to evaluate in selecting your IT partner. 

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