Knowledge and Insights

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5 Things A World-Class Managed Service Provider Must Have

More and more small and midsize businesses are turning to managed service providers to manage and maintain their network and systems infrastructure. If you search for “IT managed services provider Chicago” you have pages of search results to...

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Why A "Good" Tech Isn't Good Enough

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5 Characteristics of an Excellent Help Desk

It’s 4:45 on a Friday. You need to get that report printed for your boss. You hit print. Nothing. You make a frantic call to your help desk. The phone rings... and ring... The last thing you want when your computer is broken is the added hassle...

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MotherG Presented with Elite Award for Best of the Best Small Business Category

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Are Your Customers Happy?

If you're happy and you know it, clap your hands. (clap, clap)

Making our customers happy is a crucial part of our  Core Values at MotherG. It is not about just doing something nice or giving them short term satisfaction; it’s our main goal - our

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How to Achieve World-Class Customer Service

Transforming a company into a world-class, award- winning, thriving Managed Service Provider (MSP) is no easy task. I know that for sure, because I’ve been on the other side.

For the last 28 years I have worked at, owned, acquired and sold MSPs. I...

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