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Tony Williams | Guest Post

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How to Achieve World-Class Customer Service

Transforming a company into a world-class, award- winning, thriving Managed Service Provider (MSP) is no easy task. I know that for sure, because I’ve been on the other side.

For the last 28 years I have worked at, owned, acquired and sold MSPs. I...

Transforming a company into a world-class, award- winning, thriving Managed Service Provider (MSP) is no easy task. I know that for sure, because I’ve been on the other side.

For the last 28 years I have worked at, owned, acquired and sold MSPs. I opened my Systems Integration Company in 1994 before Managed Services was thought of in the IT industry. At that time outsourcing business IT functions was a concept that only the largest corporations adopted. This is partially because the technology was not in place to perform the remote functions and monitoring that are core to the MSP industry.

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